Shipping terms

Shipping terms

 

Delivery Information

We offer flexible delivery options through trusted third-party couriers and pallet networks, as well as a free customer collection option from our warehouse in Hull. Whether your order is small or large, we aim to ensure smooth and secure delivery.

1. Small Orders (Under 25 kg)

Orders under 25 kg in weight are delivered via third-party small parcel couriers such as DPD, FEDEX, EVRI or Royal Mail. 

  • Delivery Timeframe: 2–4 working days

  • Service Type: Tracked service

  • Delivery Area: Mainland UK and selected offshore postcodes

  • Access: Standard door-to-door drop-off

  • Delivery Charges: Displayed at checkout; may vary by postcode and weight

2. LARGER Orders (Over 25 kg)

Heavier or bulk stone cladding orders are delivered via third-party pallet network carriers on kerbside basis.

  • Delivery Timeframe: 3–5 working days (up to 10 during peak times)

  • Method: Tail-lift lorry and pallet truck

  • Kerbside Delivery: Offloaded to the nearest accessible flat surface

  • Access Requirements: 3 m wide entrance, firm ground (no gravel/grass/ramps)

  • Surcharges: May apply to remote/offshore areas – contact us to confirm

Delivery Cost Calculation:
During checkout, the website will automatically calculate your pallet delivery cost.
This is based on the number of pallets required, determined by the total weight of your order.
A single pallet can carry up to 950 kg. If your order exceeds this, multiple pallets will be used, and delivery costs will reflect that.

IMPORTANT

Upon delivery, customers must inspect the pallet and its contents visually before signing.
Any visible damage, breakages or shortages must be reported immediately to the driver and noted on the delivery slip. 

Claims cannot be processed without this step. 

3. Customer Collection – FREE

You may choose Free Customer Pickup during checkout.

  • Collection Address:
    MBSF Limited Warehouse
    289 National Avenue,
    Hull, HU5 4JB

  • Opening Hours: Monday to Friday, 9:00 am – 4:30 pm

  • Ready for Collection: You will be contacted via phone or email once your order is ready.

  • Requirements: Please bring your order confirmation or proof of ID when collecting.

4. Important Delivery Notes 

You may choose Free Customer Pickup during checkout.

  • Third-Party Delivery: All deliveries are managed by independent courier and pallet companies.

  • Missed or Refused Deliveries: Failed deliveries due to access issues may incur return costs and restocking fees.

  • Cancellations After Dispatch: Subject to freight costs (both ways) and a 5% restocking fee.

  • Delays: We are not responsible for third-party delivery delays.

  • Plan Ahead: We recommend receiving delivery 2+ days before any installation or building work is scheduled.

5. Delivery Upgrades Available 

Estimated delivery times are scheduled for Monday - Friday between 8.00 am and 6.00 pm.

  • Timed Deliveries :AM/PM slots  available on request —please contact us before placing your order.( additional charges may apply )

  • Saturday or Next-Day Delivery
    These can be arranged on request—please contact us before placing your order.